The Impact of Transformational Leadership on Front Office Employees' Satisfaction and Organisational Commitment

Fayed, Hanaa; Fathy, Eslam Ahmed

doi:10.21608/pijth.2022.264824

The Impact of Transformational Leadership on Front Office Employees' Satisfaction and Organisational Commitment

Authors

Hanaa Fayed ¹
Eslam Ahmed Fathy ²

¹ Professor in the tourism studies department, Dean of the Faculty of Tourism and Hotels, October 6 University.

² Assoc. Prof. of Hospitality Management, Faculty of Tourism and Hotel Management, Pharos University in Alexandria.

10.21608/pijth.2022.264824

Abstract

The purpose of this study is to investigate the impact of the transformational leadership style on job satisfaction and organisational commitment. It was proposed that a transformational leadership style was a significant predictor of front office employees' satisfaction and organisational commitment. A quantitative approach was used by using a survey tool to gather data from front office employees in four and five-star hotels in Cairo. A stratified random sample of 18 hotels (300 employees) was selected, representing 33.3% of the 54 hotels' population, giving a response rate of 60.3% (181 employees). A series of regression analyses were conducted to examine the direct impact of transformational leadership on employee satisfaction and organisational commitment. The current study findings revealed that the transformational leadership style revealed a significant and positive impact of transformational leadership on job satisfaction and organisational commitment. The study finally presented implications such as designing suitable curricula for academe, the application of transformational leadership for hotel management, transformational behaviours that could be incorporated into the training courses for human resource management and making comprehensive plans to assist hospitality operations to obtain capable and professional leaders for concerned authorities. Several limitations could be future research topics.

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